- Access care support — Information about contact, triage, care support allocation and casework.
- Safeguarding intake — Recognising concerns, accurate records and referral to the responsible authority.
- Support for young people — Age-appropriate practical support and education safeguarding referrals.
- Care continuity — Named staff, handovers, scheduled support and safe case closure.
- Complaints and service quality — Service complaints and quality assurance, distinct from the independent regulator.